We are hiring! Dropzone Assistant Manager

DZ Assistant Manager- English & Spanish Require

• Primarily office based tasks
• Ensuring administration efficiency
• Ensuring customer relations to the highest standard, company values are followed and teams are working to increase sales and business
• Assist the main Office on their duties during busy periods, checking-In Customers and manifesting when required
• Oversight of general operation running and employee issues
• Managing costs/invoicing information and preparing monthly accounting
• Execute  standard HR procedures for staff members
• Maintain staff folders updated, request new contracts and assist on the recruitment process
• Responsible for Labour Risk Prevention to all employees – schedule appointments and keeping records up to date
• Aiding the reviewing of and analysing procedures and making reports; summarising information; identifying trends
• Assisting to maintain very high level of professionalism and customer service in the DZ offices, especially with complaints; identifying if further training is required at any time.

• Fluent in English and Spanish – verbal and written.
• Strong administrator with ability to solve problems and work under pressure.
• Business background with direct customer service experience.
• Ability to think critically and analyse situations and data.
• Mature personality with scope to resolve conflict.
• Self-motivated, flexible, punctual and organised.
• Hands-on, lead by example attitude.
• Experience in a customer facing role and confident telephone manner
• Experienced with IT and office software packages (Word,Excel,Power Point etc.).
• Due to some of the tasks, a full driver’s license of minimum 2 years is required.

If you are interested in this position, please send us an email with your resume to recruitment@theswallowgroup.com.